Refund policy
Refund and Return Policy - ZARENO
Last updated: December 2025
Return Eligibility
- Items must be unused, unworn, and in original packaging
- Requests must be submitted within 14 days of delivery
- Proof of purchase required
Non-Returnable Items
- Earrings (hygiene)
- Personalized items
- Gift cards
- Final sale items
Refunds
Approved refunds are issued within 5-7 business days to the original payment method.
Exchanges
We replace defective or incorrect items if notified within 7 days with photos.
Return Shipping Costs
Customer is responsible unless the product arrived damaged or incorrect.
Contact
Email: support@zarenoofficial.com
Phone: 941-549-1986
Address: 5034 S San Mateo Drive, North Port, FL 34288